Terms of Use

Last Revised: 25-JUL-2026.

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Introduction and Acceptance

Volemos Travel (“we,” “us,” or “our”) provides travel planning, advisory, and booking services. These Terms of Use (“Terms”) govern your access to and use of our website, WhatsApp, social media, and other communication channels, and all travel-related offerings we provide (collectively, "Services"), including requesting information, obtaining quotes, planning, scheduling, booking travel services, and making payments to us or at our direction.

By using our Services in any manner, including browsing our website or social media, requesting a quote, submitting a payment, or authorizing a booking, you confirm that you have read, understood, and agree to these Terms, as well as any additional terms provided by applicable travel suppliers or in connection with your specific booking. If you do not agree, do not use our Services.

These Terms constitute a legally binding agreement between you and Volemos Travel. Please read them carefully. We recommend that you print or save a copy of these Terms.

Our Role as Travel Agent; Supplier Disclaimer

We work with independent third-party travel providers, including airlines, hotels, tour operators, cruise lines, car rental companies, and other service providers (collectively, “Suppliers”). Suppliers are independent contractors solely responsible for providing their respective travel services. We act exclusively as an intermediary and booking agent and do not own, operate, manage, or control any Supplier or its services.

We are not responsible for the acts, omissions, delays, cancellations, overbooking, or failures of any Supplier, including injury, loss, property damage, schedule changes, or service disruptions. All refunds, credits, or remedies related to Supplier services are governed exclusively by the applicable Supplier’s terms and conditions. By using our services, you agree that any claims related to Supplier services must be directed to the applicable Supplier, and you release Volemos Travel from liability to the fullest extent permitted by law.

This release does not apply to liability that cannot be waived under applicable law, including liability arising from our fraud, willful injury, or violation of law.

Quotes, Prices, and Availability

All quotes, proposals, and trip information are provided for informational purposes only and do not constitute a binding offer. Prices and availability are subject to change until a reservation is confirmed and fully booked.

Quoted prices are based on information provided by Suppliers at the time of quoting. While we make reasonable efforts to disclose all known costs in advance, certain charges may not be included or may change after booking, including resort fees, destination fees, local taxes, porterage, gratuities, or charges payable directly to the Supplier or at the destination.

Images, descriptions, and itinerary details are provided for reference only and may differ from the Supplier’s actual offering. You are responsible for reviewing all quotes and confirmations carefully before authorizing a booking.

Booking and Payment

Booking Authorization

By requesting, authorizing, or completing a reservation, deposit, or payment with us, you authorize us to arrange travel services on your behalf and agree to these Terms and the applicable Supplier’s terms and conditions.

Payment Methods

Accepted payment methods may include credit cards (online or in person), bank transfer (ACH or wire), cash, or approved electronic payment services, depending on the booking. All payments must be made in U.S. dollars (USD) unless expressly stated otherwise in writing.

Payment Deadlines and Penalties

Deposit amounts and final payment deadlines are determined by the applicable Supplier and itinerary. Payment deadlines will be clearly stated on your invoice or booking confirmation and are binding. Failure to make any payment by the stated due date may result in cancellation, repricing, or penalties imposed by the Supplier. Late or missed payments may also result in a flat, non-refundable administrative fee charged by us, earned upon assessment, separate from travel services, and not applied toward the cost of travel. This is in addition to any Supplier penalties or costs. We are not responsible for any losses resulting from missed or late payments.

Once a booking is confirmed, prices, availability, and terms are controlled by the Supplier and may not be changeable or refundable.

For details on our fees and applicable charges, please review our Fee Schedule.

Custom Quotes and Planning Services

We offer a custom quote and professional planning service for private, personalized trips. This service includes research, itinerary design, professional travel advice, and reasonable adjustments based on your preferences, limited to up to two (2) rounds of revisions within five (5) days of the initial quote.

The custom quote service fee is non-refundable, charged and earned regardless of whether you ultimately book travel through us. This fee compensates us for professional time and work performed prior to booking and is separate from any travel services provided by Suppliers.

For details on our fees and applicable charges, please review our Fee Schedule.

Changes to the Custom Quote

Adjustments within the original destination(s), trip dates, and activities are included in the two (2) revision rounds described above. Major changes — including but not limited to a change of destination, material modification of travel dates, change in the number of travelers, or a full rebuild of the itinerary — are considered a new custom quote and require an additional fee.

Credit Toward Booking

If you book your trip with us within thirty (30) days of receiving your custom quote, the custom quote service fee for the booked trip will be credited toward the applicable Professional Service Fee for the same trip.

If multiple custom quotes were requested and paid for, and a trip is booked within the same thirty (30) day period, we may, at our discretion, apply a partial credit equal to sixty percent (60%) of one unused custom quote service fee toward the Professional Service Fee for the trip ultimately booked. Any remaining custom quote service fees are non-refundable. No credit of any kind will be applied to unused custom quote service fees if a booking is not confirmed within thirty (30) days of receipt of the applicable custom quote.

Non-Refundable Nature

If you do not proceed with a booking within thirty (30) days of receiving the custom quote, the custom quote service fee is non-refundable.

No Price Guarantee

Prices provided in a custom quote are estimates only and are not guaranteed until reservations are confirmed and booked. Prices may change based on availability, Supplier pricing, currency fluctuations, or other factors outside our control.

Flight-Only Booking Services

This Section applies exclusively to Flight-Only Booking Services and does not apply to Travel Packages and Multi-Component Trips, or Custom Quotes and Planning Services.

Service Description

Flight-only booking services are provided in person only. To purchase a flight-only booking, you must appear in person at a Volemos Travel location and present physical, REAL ID Act-compliant identification. We do not accept digital, photocopied, or expired identification, and we do not offer remote, phone, or online booking for flight-only booking services.

Payment for the flight or ticket itself, as well as any Flight Booking Service Fees, must be made in cash or cash equivalent (e.g., cashier's check, money order, Zelle or bank transfer). We do not accept credit card, debit card, or third-party electronic payment for flight-only bookings or associated fees.

Flight Booking Service Fees

For bookings consisting of airfare only, a professional service fee applies per person, for each traveler aged two (2) years and older as of the date of travel, per flight segment, based on the cabin class booked.

For purposes of these Terms, a flight segment is a one-way journey between an origin city and a destination city, regardless of the number of connections, layovers, or flight numbers involved. A round-trip itinerary consists of two (2) flight segments.

These fees compensate us for booking, ticketing, fare review, schedule monitoring, and related professional services. Professional service fees for airfare-only services are earned upon receipt and are non-refundable under all circumstances, regardless of ticket changes, cancellations, or Supplier actions.

For details on our fees and applicable charges, please review our Fee Schedule.

Scope of Services

For airfare-only services, our professional services are limited to fare sourcing, booking, and ticket issuance. Our services conclude upon successful ticketing. We do not provide ongoing monitoring, check-in assistance, rebooking support, or concierge-style services after ticket issuance, unless separately agreed to in writing.

Travel Packages and Multi-Component Trips

We provide professional planning, coordination, advisory, and booking services for bookings that include multiple travel components—such as accommodations, air, ground, or water transportation, tours, transfers, activities, or other travel-related services (“Travel Packages”).

Professional Service Fees

Professional Service Fees for Travel Packages and Multi-Component Trips are calculated at a trip-level and per-person basis for each traveler aged two (2) years and older as of the return date of the trip. Both the Per-Person Service Fee and Per-Trip Service Fee apply and are calculated separately. Professional Service Fees are included on the total amount invoiced for travel services.

This fee compensates us for professional services rendered in connection with the trip as a whole, including itinerary management, supplier coordination, document preparation, booking administration, and related operational costs.

This fee is earned upon receipt of the initial payment and is non-refundable in its entirety under all circumstances, regardless of cancellation, modification, Supplier actions, or whether the full trip balance is subsequently paid. Professional service fees may be collected in installments; this does not affect the fee's non-refundable nature.

For details on our fees and applicable charges, please review our Fee Schedule.

Travel Package Price

The price presented reflects a total, bundled price that includes our professional service fees and all known travel costs at the time of quoting. We do not itemize individual components unless required by law or, at our sole discretion, upon express request.

Where a Travel Package includes a flight component, that flight remains subject to the applicable airline's fare rules, as described in Airfare Rules.

Application of Custom Quote Fees

If applicable, any custom quote service fee paid under Custom Quotes and Planning Services will be applied as a credit toward the Professional Service Fee for the same trip, subject to the terms, limitations, and timeframes set forth in that section.

Scope of Services for Travel Packages

For Travel Packages, our services may include itinerary coordination, booking of multiple travel components, supplier liaison, and general travel guidance related to the booked services. The scope of services varies by trip and is limited to services expressly agreed upon at the time of booking. We do not provide unlimited, on-demand, or concierge-style services before, during, or after travel unless expressly agreed to in writing as part of a separate service arrangement.

Airfare Rules

Airfare, whether stand-alone or as part of a travel package, is sold subject to the specific fare rules and conditions imposed by the applicable airline, which may include restrictions on changes, refunds, seat selection, baggage, upgrades, or other features. Some fares are non-refundable and/or non-changeable.

We will disclose the applicable fare type and material restrictions prior to ticket issuance. By authorizing purchase, you acknowledge and accept the fare rules and limitations for the selected fare. Any changes, cancellations, reissues, or refunds are governed by airline fare rules and Supplier policies. Applicable airline penalties, fare differences, or change fees are the sole responsibility of the traveler.

Changes, Cancellations, and Refunds

All changes and cancellations are subject to the terms, conditions, deadlines, and penalties imposed by the applicable Suppliers. Supplier policies may be restrictive and may result in penalties of up to one hundred percent (100%) of the booking cost. We do not control Supplier rules, decisions, or refund timelines. Any administrative, processing, or handling fees charged under this Section are fees charged by us for our own services, are separate from travel services provided by Suppliers, are not applied toward the cost of travel, and are non-refundable once charged, regardless of trip outcome or Supplier actions.

Customer-Requested Changes

Minor and reasonable adjustments to a booking may be provided at no additional charge, at our discretion. Substantial changes, such as reworking the itinerary, repricing components, changing destinations, adjusting the number of travelers, or rebooking services, may result in a non-refundable administrative fee, separate from any Supplier-imposed fees or penalties. The total cost of your change request will be clearly disclosed and approved by you before the change is processed.

For details on our fees and applicable charges, please review our Fee Schedule.

Customer-Requested Cancellations

In the event of a cancellation requested by you, we will retain the following non-refundable amounts, calculated and earned as of the date of cancellation:

(a) Professional Service Fee. All Professional Service Fees earned in connection with the booking as described in Flight-Only Booking Services, Custom Quotes and Planning Services, and Travel Packages and Multi-Component Trips.

(b) Cancellation Handling Fee. In addition to earned Professional Services Fees, we will retain a Cancellation Handling Fee calculated based on the total amounts paid by you to us as of the date of the cancellation, including amounts remitted to Suppliers on your behalf. This fee compensates us for the time spent on planning, coordination, communications, and cancellation management of your trip.

These amounts are separate from, and in addition to, any fees, penalties, or forfeitures imposed by Suppliers, and apply regardless of the reason for cancellation.

For details on our fees and applicable charges, please review our Fee Schedule.

Cancellation for Non-Payment

If you fail to remit full payment by the stated due date, we will send a final written notice providing forty-eight (48) hours to remit payment in full. If payment is not received within that period, we will cancel your booking immediately without further notice.

Upon cancellation for non-payment:

Supplier-Initiated Changes and Cancellations

Suppliers may cancel, modify, suspend, or delay travel services due to operational decisions, overbooking, property closures, safety concerns, or circumstances beyond our control, including government actions, war, terrorism, labor disputes, public health emergencies, extreme weather, natural disasters, or other events outside a party’s reasonable control (each, a “Force Majeure Event”). In such cases, we will notify you as soon as reasonably possible and assist in exploring available alternatives or refunds strictly in accordance with the applicable Supplier’s policies. We do not guarantee the availability of alternatives or the issuance of refunds.

Refunds and Travel Credits

Refunds, if any, are governed solely by Supplier policies and are issued only after the Supplier authorizes and remits the refundable amount. We do not guarantee cash refunds.

If a Supplier issues a travel voucher, airline credit, or similar non-cash value, such value will be passed through to you subject to the Supplier’s terms, restrictions, and expiration dates. We do not guarantee the transferability, usability, or future availability of any vouchers or credits.

In the event of a cancellation requested by you, and to the extent permitted by applicable law, card-network rules, and Supplier policy, any refundable amounts received by Volemos Travel may be issued as a Volemos Travel credit, valid solely for future travel services booked through Volemos Travel, and expiring three hundred sixty-five (365) days from the date of the original transaction. This default does not apply where a refund is required by applicable law, including California’s seller of travel requirements, or where the cancellation was initiated by the Supplier and is not attributable to any action or inaction by you.

Where a refund must be issued (including where required by applicable law, card-network rules, or Supplier policy), refunds will be issued by check or electronic bank transfer (ACH/wire), unless a refund must be issued to the original form of payment. We do not issue refunds in physical cash. Any refund or credit will reflect the amount authorized by the Supplier, less any applicable administrative or handling fees described in this Section. Refunds or credits will be processed within thirty (30) business days after the later of (a) Supplier authorization or (b) our receipt of refunded funds or confirmation of refundable amounts from the Supplier.

Changes, cancellations, or disruptions may result in partial services, delayed travel, increased costs, or loss of prepaid amounts. We strongly recommend that all travelers purchase comprehensive travel insurance, including trip cancellation, interruption, medical evacuation, and baggage coverage, to protect against unforeseen events.

Travel Documents, Visas, Health, and Entry Requirements

You are solely responsible for ensuring that you and all travelers in your party hold valid passports, visas, entry permits, health documentation, or any other documents required by the countries of origin, transit, and destination, as well as any requirements imposed by airlines, cruise lines, or other Suppliers.

Passport and visa requirements vary by nationality and destination. Entry requirements, including vaccination, testing, or quarantine mandates, may change with little or no advance notice. We recommend consulting the U.S. Department of State (travel.state.gov) and the relevant embassy or consulate for current requirements.

We are not responsible for any costs, delays, denied boarding, denied entry, deportation, or other consequences arising from your failure to hold valid or appropriate travel documents or to meet health or entry requirements. Costs resulting from non-compliance are your sole responsibility.

We strongly encourage you to enroll in the U.S. Department of State’s Smart Traveler Enrollment Program (STEP) for travel outside the United States.

Travelers under the age of 18 (“Minor Travelers”) must be accompanied by a parent or legal guardian, or must have appropriate documentation and consent as required by applicable law and Supplier policies for unaccompanied travel. It is your responsibility to confirm those requirements with the applicable Supplier before booking.

By authorizing a booking that includes a Minor Traveler, you represent and warrant that you are the parent or legal guardian of the Minor Traveler, or that you have obtained the necessary authorization to make travel arrangements on the Minor Traveler’s behalf. You accept full responsibility for the safety and well-being of Minor Travelers in connection with services arranged through us.

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information directly from individuals under 18 years of age.

California Consumer Disclosures

California Seller of Travel

Volemos Travel is registered with the California Attorney General's Seller of Travel Program. Our California Seller of Travel ("CST") number is 2159503-40. California law requires certain sellers of travel to maintain a trust account or bond. We maintain a trust account. We participate in the California Travel Consumer Restitution Fund (TCRF). Registration as a seller of travel in California does not constitute approval by the State of California.

Right to prompt refund in the event of a cancellation

Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly reimbursed to the passenger unless the passenger otherwise advises the seller of travel in writing after cancellation. This provision does not apply where the seller of travel has remitted the payment from the customer to another registered wholesale seller of travel or a carrier, without obtaining a refund, and such other provider fails to provide the agreed-upon transportation or service. In this situation, the initial seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the customer payment, and if disbursed to a registered wholesaler of travel, proof of current registration of that wholesaler.

California Travel Consumer Restitution Fund (TCRF)

This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale AND the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months of the scheduled completion date of the trip. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation; 468 Manzanita Ave., Suite 1, Chico, CA 95926; or by visiting TCRC’s website at: www.tcrcinfo.org.

Privacy

Our collection and use of your personal information is governed by our Privacy Notice. By using our services, you acknowledge that you have reviewed our Privacy Notice. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as described in our Privacy Notice.

Text Message and Electronic Communications Consent

By providing your phone number and using our services, you consent to receive text messages and WhatsApp messages from Volemos Travel at the phone number(s) you provide. These communications may include booking confirmations, payment reminders, itinerary updates, travel alerts, and, where you have opted in, promotional or marketing messages. Message frequency varies depending on your booking activity. Standard message and data rates may apply, depending on your carrier and plan.

To opt out of text or WhatsApp messages at any time, reply STOP to any text message or send a written request to [email protected]. Opting out of marketing messages will not affect the delivery of transactional or booking-related communications that are necessary to service your reservation. For assistance, reply HELP to any text message or contact us at [email protected].

Your consent to receive text messages is not a condition of purchasing any service from us.

User Conduct

You agree to use our services lawfully and in compliance with all applicable laws and regulations. You may not engage in fraudulent, deceptive, harmful, or abusive conduct; misrepresent your identity or affiliation; infringe the intellectual property or other rights of any third party; interfere with the operation, security, or integrity of our services or website; or use our services for any unauthorized commercial purpose.

Intellectual Property

All content and intellectual property associated with our services, including website content, service marks, trade names, logos, itineraries, promotional materials, and proprietary systems or processes, are owned by Volemos Travel or used with permission. Nothing in these Terms grants you any right, title, or license to our intellectual property. Any unauthorized use may result in legal action.

Our website and communications may contain links to third-party websites, including Supplier websites, regulatory resources, and other external sources. These links are provided for convenience only. We do not control, operate, or endorse any third-party website, and we are not responsible for the content, accuracy, availability, or privacy practices of any third-party site.

Your use of any third-party website is at your own risk and is subject to that website’s own terms and conditions and privacy policy. The presence of a link does not imply any affiliation with or endorsement of the linked site by Volemos Travel.

Website Accessibility

Volemos Travel is committed to making our website accessible to all users, including individuals with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).

If you experience any difficulty accessing our website or need assistance in an alternative format, please contact us at [email protected] or call +1 (619) 277-7206. We will make reasonable efforts to assist you and address any accessibility concerns promptly.

Disclaimer of Warranties

OUR SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any information provided by Suppliers. Nothing in this Section limits warranties that cannot be disclaimed under applicable law, including California and Texas law.

Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or related to our services or these Terms is limited to the amount you paid us for the specific service giving rise to the claim. We are not responsible for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of data, or loss of travel opportunities. Nothing in this Section limits liability that cannot be limited under applicable law, including liability for fraud, willful injury, or violations of law.

Indemnification

You agree to indemnify and hold harmless Volemos Travel and its officers, employees, agents, and representatives from any third-party claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of: (a) your violation of these Terms; (b) your fraud or willful misconduct; or (c) your infringement of any third-party rights. This indemnification obligation does not apply to claims arising from our fraud, willful injury, or violation of law.

Force Majeure

Neither party will be in breach of these Terms, nor liable for any failure or delay in performance, to the extent that such failure or delay is caused by a Force Majeure Event beyond that party’s reasonable control.

For purposes of these Terms, a “Force Majeure Event” means any event or circumstance outside a party’s reasonable control, including but not limited to: acts of God; natural disasters (earthquakes, floods, storms, wildfires); epidemic, pandemic, or public health emergency; acts of war, terrorism, civil unrest, or government action; labor disputes or strikes; widespread power or telecommunications failure; or any other event that renders performance commercially impracticable or impossible.

This Section covers Volemos Travel’s own performance obligations (such as itinerary delivery, booking coordination, or communication services). It does not affect Supplier obligations, which are governed by the applicable Supplier’s terms. This Section does not excuse payment obligations for services already rendered or professional service fees already earned.

The party affected by a Force Majeure Event must notify the other party as soon as reasonably practicable, describing the nature, expected duration, and impact of the event. We will use commercially reasonable efforts to minimize the impact on your booking and to explore available alternatives.

Dispute Resolution

Governing Law

These Terms shall be interpreted in accordance with and governed by the laws of the state in which the applicable Volemos Travel entity (as identified on your booking confirmation or invoice) is organized without regard to conflicts of law principles.

Any dispute that arises under or relates to this Terms shall be resolved by way of alternative dispute resolution, as described under Dispute Resolution. Both Parties agree to such choice of venue and will submit to the jurisdiction of the arbitrator without contest or challenge on account of, by way of example and not limitation, forum non conveniens.

Informal Resolution First

Before initiating any arbitration or small claims proceeding, both parties agree to make a reasonable, good-faith effort to resolve the dispute informally. This includes providing written notice describing the dispute and allowing a reasonable opportunity, not less than thirty (30) days, to review and respond.

Small Claims

Either party may bring an individual claim in small claims court if the claim qualifies under the applicable court’s rules and venue requirements.

Binding Arbitration

Except for qualifying small claims matters, any dispute arising out of or relating to a booking, our services, or these Terms will be resolved by binding arbitration on an individual basis, and not in a court of general jurisdiction. If the dispute cannot be settled through direct discussions, then upon notice by either Party to the other, all remaining disputes, claims, questions, or differences shall be submitted to binding arbitration pursuant to Signature Resolutions Arbitration Rules (hereinafter “SR”). The Parties shall select a mutually acceptable arbitrator from Signature Resolutions. In the event the Parties are unable to agree to such a selection, an arbitrator shall be selected pursuant to the SR Rules. Each side shall bear the expense of the arbitration proceedings equally unless otherwise agreed upon, subject to the determination of a prevailing party. The arbitration shall be scheduled to take place in the county in which the applicable Volemos Travel entity is established, or such other location as mutually agreed upon by the parties. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitrator shall have no power to alter or amend this Agreement or to award any relief inconsistent with the provisions herein or unavailable in a court of law.

No Class or Representative Actions

To the fullest extent permitted by law, you and we waive any right to participate in a class, collective, representative, or private-attorney-general action in arbitration. All claims must be brought on an individual basis. If a court determines that any part of this waiver is unenforceable for a particular claim, that claim will proceed only to the extent required by law, and the remainder will be enforced to the maximum extent permitted.

Public Injunctive Relief

Nothing in this Section is intended to waive any right to seek public injunctive relief to the extent such a waiver is unenforceable under applicable law. If a claim for public injunctive relief cannot be arbitrated as a matter of law, that specific claim will be stayed or severed as required and handled in the forum required by law, while the remainder proceeds in arbitration.

Time Limit to Bring Claims

Any claim relating to a trip must be filed no later than twelve (12) months after the scheduled completion date of the trip that is the subject of the claim. Any claim not relating to a specific trip must be filed no later than twelve (12) months after the date the affected service was purchased. These time limits do not apply where prohibited by law and do not limit non-waivable statutory rights.

Optional Arbitration Opt-Out

You may opt out of the arbitration agreement by sending us written notice within thirty (30) days of the date you first accept these Terms. Your notice must include your full name, the email address and/or phone number used for the booking, and a clear statement that you wish to opt out of arbitration. Opt-out notices should be sent to [email protected] or by mail to the address in Contact Information. If you opt out, disputes will be resolved in small claims court (if eligible) or a court of competent jurisdiction in the county in which the applicable Volemos Travel entity is established.

Chargebacks and Payment Disputes

Good-Faith Resolution Before Chargebacks

You agree to contact us first and make a good-faith effort to resolve any billing concern before initiating a chargeback or payment dispute with your bank or card issuer, unless you reasonably believe the transaction is unauthorized, fraudulent, or otherwise qualifies for immediate dispute rights under applicable law or card-network rules. Nothing in this Section limits any rights you may have under applicable law or card-network rules.

Material Breach for Improper Chargebacks

Initiating a chargeback in bad faith, for an amount not reasonably in dispute, or after the issue has been resolved or refunded in accordance with these Terms, constitutes a material breach of these Terms.

Consequences of an Improper Chargeback

If you initiate an improper chargeback, we may: (a) dispute the chargeback and submit these Terms, invoices, confirmations, message history, and other relevant documentation to the payment processor and/or issuing bank; and (b) to the extent permitted by law and applicable payment-network rules, seek to recover amounts improperly reversed, plus reasonable out-of-pocket costs incurred in responding (for example, payment processor dispute fees, collection agency fees, and court or arbitration filing fees). Attorneys’ fees will be sought only where authorized by applicable law or awarded by an arbitrator or court.

Future Service

If an improper chargeback is filed, we may deny future service or condition future service on cleared funds or advance payment, to the extent permitted by law.

Updates to These Terms

We reserve the right to modify, amend, update, or replace these Terms at any time, in our sole discretion. Unless otherwise stated, any revised Terms shall become effective immediately upon posting or upon the date specified in the notice. Your continued access to, use of, purchase from, requesting information through, booking through, or participation in any Services, programs, trips, products, or offerings after the effective date of the revised Terms constitutes your acknowledgment and acceptance of the revised Terms. Acceptance may also be demonstrated by checking an “I agree” box, signing an acknowledgment, making or completing a payment, creating or maintaining an account, submitting information to us, or otherwise engaging with our Services after notice of the updated Terms.

If you do not agree to any revised Terms, your sole remedy is to discontinue use of our Services. We reserve the right to suspend, limit, or terminate access to our Services for any person who does not accept the then-current Terms. To the fullest extent permitted by law, revised Terms shall apply to all interactions, reservations, purchases, bookings, and Services occurring after the effective date of the revision. No waiver, modification, or amendment shall be effective unless expressly authorized by us in writing.

General Provisions

No Third-Party Beneficiaries. These Terms are for the benefit of you and Volemos Travel only and do not create any rights for any third party.

Waiver. Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision at a later time.

Entire Agreement. These Terms, together with any additional written agreements or notices we provide in connection with your booking, constitute the entire agreement between you and us and supersede all prior or contemporaneous communications, whether oral or written.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Electronic Communications. You consent to receive communications from us electronically, including by email. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

Contact Information

For questions regarding these Terms, to submit a Customer-Requested Cancellation, or to exercise your Arbitration Opt-Out right, please contact us at:

Volemos Travel
6090 Surety Dr Ste 110e
El Paso, TX 79905-2072

Phone: +1 (619) 277-7206
E-mail: [email protected]