Introduction

Volemos Travel (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients, travelers, and website visitors. This Privacy Notice explains how we collect, use, disclose, and safeguard personal information in connection with our travel planning, advisory, and booking services, and describes rights available to California residents under applicable law.

Travel provides services primarily through direct client relationships, by phone, email, WhatsApp, Instagram, Facebook Messenger, and in-person consultation. While we maintain a website, we do not currently offer an automated online booking platform. This Notice applies to all personal information we collect through any of these channels.>

This Notice should be read together with our Terms of Use.

Personal Information We Collect

We collect personal information only when it is voluntarily provided to us by you, or by a parent or legal guardian on your behalf. We do not collect personal information through automated tracking technologies, third-party data brokers, or targeted advertising systems.

The categories of personal information we may collect include:

• Identifiers — such as name, mailing address, email address, and phone number.
• Government-issued identification — such as passport number, passport expiration date, and nationality, when required to arrange travel.
• Payment information — such as credit card details, bank account information, or ACH/wire details, as necessary to process transactions.
• Travel-related information — including itineraries, travel preferences, frequent flyer numbers, meal preferences, accessibility needs, and emergency contact details.
• Communications data — records of correspondence with us by email, phone, WhatsApp, Instagram, Facebook Messenger, or in person.
• Information relating to minors — when provided by a parent or legal guardian for the purpose of arranging travel.
• Other information — reasonably necessary to arrange travel services, when provided voluntarily by you.

We do not knowingly collect personal information directly from individuals under 18 years of age.

Cookies and Tracking Technologies

Our website uses functional cookies, small data files stored on your device, that are strictly necessary to operate the website. These may include session cookies that maintain basic website functionality, security tokens, and preference settings (such as language or display options). We do not use cookies for advertising, behavioral tracking, or cross-site analytics.

We do not respond to browser "Do Not Track" signals because we do not track your browsing activity across third-party websites, and our use of cookies is limited to the functional purposes described above. No additional opt-out is required for functional cookies, as they are necessary for the website to operate. If you prefer not to accept cookies, you may configure your browser to refuse or delete them. Doing so may affect the functionality of certain pages on our website.

Sensitive Personal Information

Some of the personal information we collect is classified as "sensitive personal information" under California law, including government-issued identification numbers (such as passport numbers) and payment card details. We collect and use sensitive personal information only as necessary to arrange travel services on your behalf and comply with Supplier requirements. We do not use sensitive personal information for any other purpose, and we do not sell or share it.

You have the right to limit our use of your sensitive personal information to purposes that are reasonably necessary to provide the services you have requested. To exercise this right, please contact us using the information in Section 17.

How We Use Personal Information

We use personal information only for legitimate business purposes directly related to providing travel services, including:

• Arranging, booking, confirming, and managing travel services on your behalf.
• Communicating with you regarding reservations, itineraries, and travel plans by email, phone, WhatsApp, Instagram, or Facebook Messenger..
• Sending booking confirmations, payment reminders, travel alerts, and itinerary updates.
• Processing payments and preventing fraud.
• Complying with legal, regulatory, and record-keeping obligations.
• Responding to your inquiries and providing customer support.
• We do not use personal information for unrelated or third-party marketing purposes without your consent.

How We Share Personal Information

We share personal information only as reasonably necessary to provide travel services, or as otherwise permitted by law, including with:

• Travel Suppliers — airlines, hotels, tour operators, cruise lines, car rental companies, and other travel service providers who require your information to fulfill the services booked on your behalf.
• Payment processors and financial institutions — used to complete and verify transactions.
• Authorized agents or contractors — independent contractors or agents of Volemos Travel who access personal information solely for the purpose of providing travel services on our behalf, and who are bound to handle it in accordance with this Notice.

We do not share personal information with unaffiliated third parties for their own marketing, advertising, or commercial purposes.

Third-Party Payment Processors

When you make a payment by credit card, debit card, or ACH/bank transfer, your payment information is processed by third-party payment processors (such as a payment gateway or merchant services provider). These processors receive and handle your payment data directly and are responsible for its security in accordance with applicable payment card industry standards (PCI DSS).

Volemos Travel does not store full credit card numbers or full bank account details on our systems. Payment processors that handle your data have their own privacy policies governing their use of that information, and we encourage you to review them. We share only the information necessary to complete your transaction and verify payment.

International Data Transfers

If you book travel to destinations outside the United States, we will share your personal information — including your name, passport details, and travel preferences — with Suppliers located in those countries. Those Suppliers may be subject to the laws of their respective jurisdictions, which may provide different or lesser privacy protections than those available under California or U.S. law.

By authorizing a booking that includes international travel, you acknowledge that your personal information will be transferred to and processed by Suppliers in the destination country or countries, as necessary to fulfill the travel services booked on your behalf. We share only the information required by those Suppliers and do not authorize them to use your personal information for any purpose other than fulfilling your booking.

Sale and Sharing of Personal Information

Volemos Travel, LLC does not sell personal information. We do not share personal information for cross-context behavioral advertising, as those terms are defined under California law (California Civil Code § 1798.140).

Shine the Light Disclosure

California Civil Code § 1798.83 permits California residents to request information about the disclosure of personal information to third parties for direct marketing purposes. Volemos Travel does not disclose personal information to third parties for their direct marketing purposes. Accordingly, no Shine the Light disclosure list is required.

Information About Minors

We may process personal information relating to travelers under the age of 18 ("Minor Travelers") only when provided by a parent or legal guardian for the purpose of arranging travel. We do not knowingly collect personal information directly from individuals under 18 years of age.

Our website and services are not directed at individuals under the age of 18. If you believe we have inadvertently collected personal information from a minor without appropriate parental consent, please contact us at [email protected] and we will promptly delete it.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Notice, including to:

• Complete and administer travel bookings and related services.
• Maintain transaction and payment records as required by law or applicable accounting standards.
• Comply with legal, regulatory, or record-keeping obligations.
• Resolve disputes and enforce our agreements.

When personal information is no longer needed for these purposes, we will delete or de-identify it in accordance with our internal retention practices.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. Access to personal information is limited to personnel and contractors who need it to provide our services.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Your California Privacy Rights

If you are a California resident, you may have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA"):

• Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete. You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law (for example, where retention is necessary to complete a transaction, detect fraud, or comply with a legal obligation).
• Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing. You have the right to opt out of the sale of your personal information or its sharing for cross-context behavioral advertising. As noted in Section 9, we do not sell or share personal information for these purposes, so no opt-out action is required.
• Right to Limit Use of Sensitive Personal Information. You may request that we limit our use of your sensitive personal information (such as passport data or payment card details) to purposes that are strictly necessary to provide the services you requested.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. We will not deny services, charge different prices, or provide a different level of service because you exercised a right under the CCPA/CPRA.

How to Submit a Privacy Request

To submit a privacy request or ask questions about this Notice, please contact us at:

Volemos Travel
6090 Surety Dr Ste 110e
El Paso, TX 79905
Phone: +1 (619) 277-7206
Email: [email protected]

Verification. We may need to verify your identity before processing certain requests. Verification may require you to provide information that matches the personal information we have on file for you.

Authorized Agents. You may designate an authorized agent to submit a privacy request on your behalf. We may require the authorized agent to provide written proof of your authorization and may verify your identity directly with you.

Response Timeframe. We will respond to verifiable consumer requests within 45 days of receipt, as required by California law. If additional time is needed, we will notify you of the extension and the reason for the delay.

Appeal. If we deny your privacy request, in whole or in part, you may appeal our decision by contacting us at [email protected] with the subject line "Privacy Request Appeal." We will review the denial and respond within 45 days of receipt of your appeal. If your appeal is denied, you may contact the California Privacy Protection Agency at https://cppa.ca.gov/ for further assistance.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last Revised" date at the top of this Notice and post the revised version on our website. We encourage you to review this Notice periodically.

Your continued use of our services after an update is posted constitutes your acknowledgment of the revised Notice.

Contact Information

For questions, concerns, or requests regarding this Privacy Notice or your personal information:

Volemos Travel
6090 Surety Dr Ste 110e
El Paso, TX 79905
Phone: +1 (619) 277-7206
Email: [email protected]