Question 1

What is Volemos Travel?

Accepted Answer

We are a travel agency with physical offices in San Diego, California, and El Paso, Texas. We design private, personalized trips so you can enjoy the experience while we take care of the planning and logistics.

Question 2

What types of trips do you plan?

Accepted Answer

We plan practically any type of trip: family vacations, honeymoons, luxury getaways, group trips, cruises, multi-destination tours, and international experiences, always tailored to your preferences and budget.

Question 3

Why book with a travel agency?

Accepted Answer

Because you'll receive personalized advice, access to trusted suppliers, and support before, during, and after your trip. If something unexpected comes up, you'll have an expert on your side to help you find a solution.

Question 4

Do you only serve clients in California and Texas?

Accepted Answer

No. Although we have offices in San Diego and El Paso, we serve clients throughout the United States and other countries via video call, phone, email, and WhatsApp. In-person visits are available by appointment.

Question 5

What makes Volemos Travel different?

Accepted Answer

We don't sell generic packages. We take the time to understand your needs, recommend the best options, and create a private trip designed specifically for you. Our mission is simple: help you travel more and worry less.

Question 6

Where are your offices located?

Accepted Answer

We have offices in San Diego, California, and El Paso, Texas, where we see clients by appointment.

Question 7

Do you only serve clients in California and Texas?

Accepted Answer

No. We serve clients throughout the United States and in many other countries via video calls, phone, email, and WhatsApp.

Question 8

Can I visit your offices in person?

Accepted Answer

Of course. If you'd prefer in-person service, you can schedule an appointment at either of our offices. We love the chance to meet you and help design the perfect trip. To provide the best possible service, all visits are by appointment only.

Question 9

Can I use your services if I live in another state or country?

Accepted Answer

Yes. The entire planning, booking, and follow-up process can be handled completely remotely.

Question 10

In 2026... why do you still have physical offices?

Accepted Answer

Because we believe trust is also built in person. Although we can help you from anywhere in the world, we're proud to welcome and get to know many of our travelers face to face.

Question 11

What does it mean for a trip to be private and personalized?

Accepted Answer

It means the trip is designed exclusively for you and your travel companions. You decide when to travel, how long to stay, where to stay, and which experiences to include.

Question 12

Are your trips group trips?

Accepted Answer

Not by default. Most of our trips are private and don't involve traveling with strangers. If you'd prefer a tour or group trip, we can also help you find the best option.

Question 13

Can I modify a travel package?

Accepted Answer

Yes. Practically all of our packages can be adapted to your preferences. We can change hotels, flights, destinations, activities, trip length, and much more so the itinerary fits exactly what you're looking for.

Question 14

Can I choose any destination?

Accepted Answer

Yes. Although we specialize in private, personalized trips, we also work with the world's leading tour operators. If a tour or group trip is the best fit for you, we'll gladly help you find the ideal one.

Question 15

How do I start planning my trip?

Accepted Answer

The first step is a call or video call to learn about your plans, interests, and budget. With that information, we'll design a personalized proposal for you.

Question 16

Is there a cost to request a quote?

Accepted Answer

It depends on the type of trip. Quotes for simple services are usually free, while personalized or more complex trips may require a planning fee, which in many cases is credited toward your booking once confirmed.

Question 17

How far in advance should I book?

Accepted Answer

The earlier you start planning, the better options and rates you'll find. That said, we can also help with last-minute trips, subject to availability.

Question 18

Can I make changes after booking?

Accepted Answer

Yes, as long as the airline's, hotel's, or supplier's policies allow it. Our team will help you review the available options and any applicable costs.

Question 19

What happens after I confirm my trip?

Accepted Answer

We'll take care of coordinating all the services you've booked and keep you informed throughout the process. Before your departure, you'll receive all the documentation and information you need to travel with peace of mind.

Question 20

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, bank transfers, Zelle, cash, and cash deposits at participating bank branches. All payments are made and processed exclusively in U.S. dollars (USD).

Question 21

Do I need to pay for the entire trip when booking?

Accepted Answer

Not always. Many trips can be reserved with a deposit and paid in full before the deadline set by each supplier.

Question 22

Can I pay for my trip in installments?

Accepted Answer

In many cases, yes. As long as the supplier allows it, we can set up a payment schedule so you pay off your trip before the due date.

Question 23

When do I need to pay off my trip?

Accepted Answer

The deadline depends on each supplier and the type of trip. Generally, the deadline is 30 days before travel. We'll let you know from the start when payments are due to avoid cancellations or additional charges.

Question 24

Can prices change before I book?

Accepted Answer

Yes. Rates for flights, hotels, cruises, and other services are subject to availability and can change without notice until the booking and payment are confirmed.

Question 25

Can I cancel my trip?

Accepted Answer

Yes. Whether you can cancel, and any penalty or fee that applies, will depend on the policies of the airline, hotel, cruise line, or relevant suppliers. We'll help you through the entire process. You can read more about this in our Terms of Use.

Question 26

Am I entitled to a refund?

Accepted Answer

Refunds are subject exclusively to the travel supplier's policies. If the supplier authorizes a refund, we'll process it as soon as we receive confirmation or the corresponding funds. You can read more in our Terms of Use.

Question 27

What happens if the airline or hotel cancels my booking?

Accepted Answer

We'll help you manage the available alternatives, such as date changes, credits, or refunds, based on the options the supplier offers. Although we act as your intermediary, final decisions rest with the travel supplier.

Travel More, Worry Less

Travel with Confidence

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Travel Packages

Locations

El Paso

San Diego

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